• Contacts & Inquiries

    In the daily activities with the customer service team, it's imperative that everyone have a sense of ownership of FiberMark's mission. Between the customer-focused culture and the world-class customer service, this team contributes to FiberMark’s leadership position in innovation and design every day.

World-class Customer Service

The offices of FiberMark’s world-class customer service team, creative marketing group and innovative R&D resources are based in West Springfield, Massachusetts, and our nine manufacturing and operational facilities are strategically located throughout the northeastern U.S. as well as in the U.K. and China.

For information regarding employment please check the Careers page.

For general questions, inquiries, business quotations about FiberMark products or services, please fill out an inquiry form or contact us at:

FiberMark North America, Inc.  
70 Front Street
West Springfield, MA  01089  USA
Toll: (800) 843-1243
Tel:  (413) 533-0699
Fax: (413) 532-4810
Tel: (413) 533-0338
Fax: (413) 535-2463
Customer Service Hours – 7:30 a.m. – 5:00 p.m. (EST)
For specific market inquiries, please call customer service at:
Tel: (888) 695-2424 Merchants / Graphic Design
Tel: (877) 667-5375 Office Products / Performance Boards
Tel: (800) 843-1243 Publishing & Packaging / Decorative Covering Solutions
Tel: (800) 558-5061 Wide Format Inkjet Print Media / conVerd
Tel: (800) 784-8558 Technical Specialties / Industrial Applications
Tel: (978) 345-7771 Crocker Technical Specialties / Industrial Applications
Tel: +44 (0) 1204 556900 Red Bridge Coated Papers / Technical Textiles / Security Products
Tel: +86 21 36160789 ext.51 Avanté Luxury Coverings distributed and sold only in China